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Device management

Untag Mobile/Hard Token Device

Untag Mobile/Hard Token Device

Manage your authentication devices and tokens.

FAQs

    To enable or disable the EasyAuth option in the Authenticator App:

    1. Launch the Authenticator App on your smartphone.
    2. Tap the Settings icon on the top-right corner of the App.
    3. Tap EasyAuth under EasyAuth to enable/disable it.

    It takes approximately 15 mins for the change to reflect; meanwhile, you can login to Ultimatix using the AuthCode option.

  • Yes, the AuthCode option can be used even in offline mode. Only the EasyAuth option requires network connectivity to work in Authenticator App.

    Password-based login can be enabled temporarily by raising RFC.

    To raise an RFC:

    1. Login to Global Help Desk with your current Ultimatix password. If you have forgotten the password, reset it using self-service.
    2. Raise an RFC using the following catalog option: Ultimatix > Enable Password Based Login Temporarily.
      3. ghd_ticket

    After the RFC is approved at all levels, the password option will be enabled for login to Ultimatix. This approval is valid for 7 days, post which the option will be automatically disabled.

    TokenCode login method can be enabled by procuring RSA tokens through an RFC.

    To raise an RFC:

    1. Login to Global Help Desk with your current Ultimatix password. If you have forgotten the password, reset it using self-service.
    2. Raise an RFC using the following catalogue option: IS Security > Ultimatix Token code Authentication.
      3. ghd_ticket

    After the RFC is approved at all levels, a soft RSA token will be assigned to you. If your project assigns RSA hard tokens, then you might need to collect the token from the local IS team.

    Reach out to internalis.secopsl2support@tcs.com for issues/queries related to RSA token.

  1. As per TCS Security guidelines, all associates must use the EasyAuth or AuthCode login method through the Authenticator App to login to Ultimatix.
  2. For Global Help Desk and UxApps Portal the password login method is enabled by default. Associates may also switch to other options such as EasyAuth or AuthCode if they do not remember their password and have Authenticator App installed in their smartphone.
  3. For scenarios such as forgetting to carry smartphone, smartphone is under repair, smartphone is lost, and smartphone is changed, etc. the password login method can be enabled on request for only 7 days by raising an RFC.
  4. For scenarios where smartphones are not allowed in the ODC or client location, the TokenCode login method is made available, and associates may log in to Ultimatix by procuring RSA token through an RFC.
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